Terms & Conditions

About your privacy

Harmony Medical trading as Nidd Valley Medical. Nidd Valley Medical, trading under domain name of niddvalley.co.uk is registered under the Data Protection Act. We are committed to protecting the information we collect from you and we do not disclose our list to third party.

Ordering online

Ordering online using your credit card details is just as safe as ordering goods over the telephone. Nidd Valley Medical has been issued with a Sectigo Certificate. Our site has a SSL certificates thereby offering the highest level of encryption or security possible. This means you can rest assure that communications between your browser and this site’s web servers are private and secure.

Credit & debit card security assurance

At niddvalley.co.uk you don't have to worry about your credit or debit card safety. None of our customers have had an instance of fraudulent use of their credit or debit card as a result of purchases made with us since we operated online since 1999. 
We encrypt all our personal information (including card details, name and address). This means that your information is protected by an unique key or code as it travels over the internet. 
In the event of unauthorized use of your credit or debit card, you must notify your card provider in accordance with its reporting rules and procedures.

About "cookies"

A 'cookie' is a file in your web browser that enables us to recognize your computer when you connect to our website. 
The cookies are widely used by Web sites as a means to collect information and to make certain parts of the site function properly. 
Like other retailers we use 'cookies' to allow us to fill in our login fields with your e-mail address, once you have registered. This is to enable customers to login to our site more quickly and easily when you make future visits to harmonymedical.co.uk. 
If you are using another person's computer to login to our web site then it's possible that your e-mail address will not display in the login field. We also advise customers to clear 'cookies' stored by the web browser when using another person's machine. The option to do this is normally found within the Tools dropdown menu at the top of the browser window. 
If you have "disabled" the cookies file in your browser, you may experience technical problems with some parts of the site. (For example products you have placed in your basket may be lost.)

Prices & Currency

Prices in our web site are quoted in Sterling Pound. Other currencies, e.g. Euro and US dollar, may be quoted alongside the Sterling Pound, which will depend on the location you have registered with us.

Customers login inside European countries, except from United Kingdom and Ireland, are quoted in Euro at the exchange rate which we have fixed. The exchange rate can be found below the product information box, and which is subject to change without prior notification. Your credit card is charged in Euro at the price as shown on screen at the time you place your order. 

US$ quotation is for your reference only, the exchange rate may not be accurate at the time it is quoted. Our website will only calculate based on Sterling Pound, payment will be billed and charged in Sterling Pound only.


All prices quoted in our website, printed catalogue and essential guides are subject to current UK Value-Added-Tax (VAT). Except item(s) which are zero-rated VAT or items which are being delivered to countries outside EC countries, VAT will also be charged on delivery to EC countries unless the purchasers can provide us with a valid VAT number or VAT certificate. Current UK VAT rate is 20% 
Books are zero-rated items.

If you are a VAT-registered business within the EC, you have to provide us your VAT registration number via email or by phone. Once your registration is validated, we will re-set your registration to enable you to purchase with VAT-exemption. However when placing your order online, our website will continue to add VAT into your shopping cart. When your order is processed by our office the VAT will then be removed from payment. It is important to qualify for VAT-exemption your order must have a delivery address inside the European communities and outside United Kingdom.

Oversea Customers

Oversea Customers are advised to check with their own local Government / Customs / Imports Dept for any importation restrictions, import tax and duty, prior to making a purchase with us. Harmony Medical is only responsible to ensure your order is despatched according to your instructions. Harmony Medical reserves the right to refuse to accept goods to be returned due to any importation issues. The oversea customers are reminded that they will have to bear both forward and return cost of delivery plus re-stocking fee as outline in our Terms and Conditions.